FREQUENTLY ASKED QUESTONS


Q: What is Galway Bay on Ice?

A: Galway Bay on Ice is a festive extravaganza, consisting of festive fun and entertainment for all ages. The venue hosts Ireland's largest outdoor covered ice rink and Christmas Marketplace which is open 7 days from the 27th November.



Q: Where is the event taking place?

A: Nimo's Pier, Galway.


Q: Q: How do I get there?

A: See 'When & Where'


Q: When will the ice rink be open and at what times?

A: See 'When & Where'

Handling fees may apply for online bookings through ticketmaster.


Q: What price are tickets?

Family Tickets €49.50

Student Tickets €13.50

Adults Tickets €16.50

Children's Tickets €10.00

Under 12s must accompanied by an adult.
For special rates on Corporate, School and Youth Groups please phone 091 556609 during office hours.


Q: What is the age for an adult ticket?



A: Adult ticket rates apply to all individuals over 18 years of age.


Q: Are there student discounts available?

A:Yes there are through the Galway Bay on ice box office or at any Ticketmaster Box-office Nationwide.



Q: Do Children under 1 have to pay?

A: Children under 1 year can enter free of charge.



Q: Where can I buy a ticket?

A: Tickets can be purchased by calling 0818 719 300. Office
hours are 9am - 5pm Monday to Friday. Tickets can also be purchased from www.Ticketmaster.ie .



Q: Can I go along and pay on the day?

A: A limited number of tickets will be on sale at the Galway Bay on Ice from December 1st onwards. However, these tickets are sold on a first come first served basis and we
cannot guarantee availability. Therefore, we recommend advance bookings to avoid disappointment.
NOTE FAMILY TICKETS ONLY AVAILABLE IN ADVANCE.




Q: How long do skating sessions last?

A: Each skate session is 45min of on the ice action.



Q: Can I buy family tickets for Ice Skating on the day at the gates?

A: Family tickets for Ice Skating are only available by pre-booking.



Q; What if I only want to accompany my child who is skating?

A: A Parent or Guardian who wishes to enter the venue and not skate may enter the grounds free of charge.


Q: How can group bookings of 25+ be made?

A: Group bookings can be made by calling the Grooveyard Ltd by phoning

(00 353 91) 556609.



Q: Will actual tickets be sent out?

A: Tickets that are booked through Ticketmaster will be issued and mailed prior to the event.
Tickets will only be issued on receipt of full payment.


Q: Can booked sessions be changed?

A: No, it is not possible to transfer sessions once they are booked.


Q: Are deposits refundable?

A: Deposits are non-refundable. Cancellations will lose their deposit. This policy is in place, as it must be appreciated that labour and entertainment must be booked for and paid for in advance.



Q: What happens if sessions are cancelled?

A: If any sessions are cancelled, ticket-holders will be accommodated at alternative sessions.



Q: What about visitors with special needs?

A: Wheelchair access is available on-site and staff are available for a helping hand.



Q: What about the Irish weather?

A: 100% of the ice rink is covered.



Q: I haven't skated before - What if I fall?

A: The Ice rink will have a certain number of Skate aids who will be available to help you find your feet. Ice Marshals also patrol the ice to help people to their feet. In the event of an accident first-aid facilities are on-site.



Q: What about food and drink at Galway Bay on Ice?

A: Refreshment areas including hot dogs and rink-side café are open at all times as well as the availability of mulled wine and Hot Chocolate.



Q: What about toilet facilities?

A: Serviced toilets will be located on-site.



Q: What about baby-changing facilities?

A: Baby-changing facilities will be located on-site


Q: Will there be a cloakroom on site?

A: Yes. There will be a manned cloakroom on-site with a cost of €2.00 per item



Q: Are there any clothing restrictions?

A: Gloves are highly recommended and an extra pair of socks for skaters is also a good idea!


Q: Is private hire of the venue available?

A: Yes. We have various options available for private hire. Enquiries should be directed to Grooveyard Ltd phone (00 353 91) 556609 for a personalised quote.


Q: How can I access general information?

A: Hopefully you will find all information on our website www.galwaybayonice.com . However, if you have any further queries you can contact Grooveyard ltd (00 353 91) 556609.


Q: Do you have insurance?

A: The event enforces a detailed Health & Safety Plan to ensure all safety regulations
re met whilst providing for public comfort especially during busy times. The rink
operators have public liability insurance, in the event of an injury occurring as a result
of faulty operations. However, it is important to note that the use of the ice skating
rink and all its facilities are totally at the users own risk. No responsibility is accepted or undertaken for the well being of either the user or their property.

GET IN TOUCH...

If you have any questions or comments we would love to hear from you. Simply fill in the form below and we will contact you as soon as possible.


Galway Bay On Ice, Unit 3, Moycullen Business Park, Co. Galway

Tel: 091 556609

Email job applications to
jobs@galwaybayonice.com

Email general enquiries to
info@galwaybayonice.com